Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, self-isolation address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have obtained from us.
  • Service Data includes details which relate to the services you have enquired about or may require from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or online portal.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, our online portal and our products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Medical Data including your NHS number and Covid-19 test results.
  • Test to Release Data including date of arrival in the UK, coach number, flight number, vessel name, date on which last departed or transited through non-exempt country, non-exempt territory or non-exempt region and country, territory or region travelling from or via before entering the UK.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We collect Special Categories of Personal Data about you (this may include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We may process special categories of personal information in the following circumstances:

  • In limited circumstances, with your explicit written consent.
  • Where it is needed in the public interest.
  • Where it is necessary to protect your vital interests.
  • Where it is necessary to comply with a legal obligation on us.
  • Where it is necessary for preventative or occupational medicine.

Less commonly, we may process this type of information where it is needed in relation to legal claims.

We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we (may) have with you (or you have with a third party) and you fail to provide that data when requested, we may not be able to perform the contract we have (or the relevant third party has) or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you (might) have with us (or the relevant third party) but we will notify you if this is the case at the time.

Need more Information?

Contact our helpline, we are happy to support with any enquiries to help.

Your Data Privacy is Important to Us

We treat your personal information with the importance it deserves. We adhere to the leading international security standard, ISO27001, with connections encrypted using SSL, and are GDPR compliant.

Learn more about our Privacy Policy here.

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